Terms of service

OVERVIEW

This website is operated by Wash On Wheels Car Detailing through washonwheels.com.au. Throughout this website, the terms “we”, “us” and “our” refer to Wash On Wheels Car Detailing.

Wash On Wheels provides this website, including all information, tools, products and services available through the site, to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website, making a booking, purchasing a product or service, or otherwise using our website, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”).

These Terms apply to all users of the website, including browsers, customers, vendors, suppliers and other users.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website or our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not access the website or use our Services.

Any new features, tools, products or services added to the website will also be subject to these Terms.

We reserve the right to update, change or replace any part of these Terms by publishing changes on our website. Your continued use of the website or Services following any changes constitutes acceptance of those changes.

Our online store may be hosted or supported by third-party ecommerce and technology providers, including Shopify Inc.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, territory or country of residence, or that you have provided consent for any minor dependants to use this website where applicable.

You must not use our website, products or Services for any illegal or unauthorised purpose.

You must not violate any applicable laws, including intellectual property and copyright laws, while using our website or Services.

You must not transmit viruses, malware, malicious code or any other material that may damage or interfere with our website, systems or Services.

A breach of these Terms may result in the suspension or termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to any person where reasonably necessary or permitted by law.

You understand that information you provide to us, excluding payment card information, may be transferred across different networks and systems as necessary to provide our Services.

Payment card information is encrypted during transmission through our payment providers.

You must not reproduce, duplicate, copy, sell, resell or exploit any portion of our website, Services or website content without our prior written permission.

The headings used in these Terms are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure information provided on our website is accurate and current.

However, information made available on our website may occasionally contain errors, omissions or outdated information.

Information provided on the website is for general information purposes and should not necessarily be relied upon as the sole basis for making important decisions.

Our website may contain historical information that is provided for reference purposes only.

We reserve the right to modify or update website content at any time.

SECTION 4 – MODIFICATIONS TO SERVICES AND PRICES

Prices for our products and Services may change from time to time.

We reserve the right to modify, update, suspend or discontinue any product or Service, subject to applicable Australian Consumer Law and any existing contractual obligations.

Where a booking has already been confirmed, any applicable pricing and cancellation conditions will be governed by the terms provided at the time of booking.

We are not responsible for changes to products, Services or prices except where liability cannot lawfully be excluded.

SECTION 5 – PRODUCTS AND SERVICES

Certain products or Services may be available exclusively online or may have limited availability.

Bookings and Services are subject to availability.

We make reasonable efforts to accurately describe and display our products and Services, including images, colours, features and inclusions.

However, photographs and images displayed online may vary depending on your device, screen settings, vehicle condition and other factors.

We reserve the right to limit the availability of products or Services to particular geographic areas, customers or circumstances.

Service descriptions, inclusions and pricing may be updated from time to time.

We reserve the right to discontinue a product or Service.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law that cannot lawfully be excluded.

For information relating to refunds, cancellations or eligible remedies, please refer to our Refund Policy.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete and accurate information when making a booking, purchasing a Service or placing an order.

This may include your:

  • Name

  • Email address

  • Phone number

  • Service address

  • Billing information

  • Vehicle information

  • Payment information

You agree to promptly update any relevant information if it changes.

We reserve the right to refuse, limit or cancel an order or booking where reasonably necessary, including where we reasonably suspect fraud, incorrect information, unauthorised transactions or misuse of our Services.

If we make a material change to or cancel a booking or order, we may attempt to contact you using the email address or phone number supplied at the time of booking.

Payment processing may be handled by secure third-party payment providers.

For further information regarding refunds, please refer to our Refund Policy.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools, platforms or services that we do not directly control.

These may include booking systems, payment providers, customer relationship management systems, communication platforms or other technology providers.

Your use of third-party services may also be subject to the relevant third party’s terms and privacy policies.

We are not responsible for the operation of third-party platforms except to the extent required by law.

We may introduce additional tools, features or Services in the future. These will also be subject to these Terms where applicable.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

These third-party websites are not necessarily affiliated with or controlled by Wash On Wheels.

We are not responsible for examining or evaluating the accuracy, content, security, policies or practices of third-party websites.

Accessing a third-party website is at your own discretion.

We recommend reviewing the terms, privacy policies and other policies of third-party websites before providing personal information or completing transactions.

Any complaints or concerns relating specifically to a third-party product or service should generally be directed to that provider.

SECTION 9 – USER COMMENTS, REVIEWS, FEEDBACK AND SUBMISSIONS

If you submit reviews, feedback, photographs, comments, ideas, suggestions or other materials to us, you acknowledge that we may use those submissions where permitted by law and subject to any applicable privacy obligations or agreements.

We are not required to compensate you for unsolicited ideas, suggestions or feedback unless otherwise agreed.

We reserve the right to moderate or remove content submitted through platforms we control where the content is unlawful, defamatory, abusive, misleading, offensive, infringes intellectual property rights or otherwise breaches these Terms.

You agree that any content you submit will not knowingly infringe the rights of another person or organisation.

You must not submit malicious software, spam, misleading information or content intended to interfere with our website or Services.

You remain responsible for the accuracy and legality of content you submit.

SECTION 10 – PERSONAL INFORMATION

Your submission and use of personal information through our website and Services is governed by our Privacy Policy.

We may collect personal information that is reasonably necessary to provide our Services, process bookings, communicate with customers, process payments and operate our business.

Where third-party platforms are used to process bookings, payments or communications, their respective privacy policies may also apply.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to matters including:

  • Service descriptions

  • Pricing

  • Promotions

  • Offers

  • Availability

  • Booking times

  • Service areas

  • Product information

We reserve the right to correct errors or inaccuracies and update information at any time.

If an error affects an existing booking or purchase, we will handle the matter reasonably and in accordance with applicable consumer law.

We are not required to continuously update every piece of historical or informational content on the website unless required by law.

SECTION 12 – PROHIBITED USES

You must not use our website or Services:

  • For any unlawful purpose

  • To encourage or participate in unlawful activities

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To harass, abuse, threaten, defame or discriminate against another person

  • To submit deliberately false or misleading information

  • To transmit viruses, malware or malicious code

  • To collect or track another person’s personal information unlawfully

  • To spam, phish, scrape or interfere with our systems

  • To circumvent website security features

  • To interfere with the proper operation of our website or Services

We reserve the right to restrict or terminate access to our website or Services where these conditions are breached.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We aim to provide reliable, professional Services and maintain an accessible and functional website.

However, we do not guarantee that our website will always be uninterrupted, secure or error-free.

From time to time, the website or certain Services may be unavailable due to maintenance, technical issues or circumstances outside our reasonable control.

To the maximum extent permitted by law, Wash On Wheels and its directors, employees, contractors, representatives and service providers will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or Services.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available under the Australian Consumer Law or any other applicable legislation where those rights cannot legally be excluded.

Where our liability can legally be limited, it will be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify Wash On Wheels, its directors, employees, contractors, representatives and service providers against claims, losses or expenses arising directly from your unlawful use of our website or Services, your material breach of these Terms, or your infringement of another party’s rights.

This section does not apply where liability arises from our own negligence, unlawful conduct or breach of a legal obligation that cannot be excluded.

SECTION 15 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.

The remaining provisions will continue to remain valid and enforceable.

SECTION 16 – TERMINATION

These Terms remain effective until terminated by either you or us.

You may stop using our website or Services at any time.

We may suspend or terminate your access to our website or Services where you materially breach these Terms, engage in unlawful conduct or misuse our systems.

Any rights, obligations or liabilities that arose before termination will continue where appropriate.

Termination does not affect any payment obligations or other obligations that arose before the date of termination.

SECTION 17 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, booking conditions and any other policies referenced on our website, constitute the agreement governing your use of our website and Services.

They supersede previous versions of these Terms relating to your use of the website.

A failure by us to enforce a provision of these Terms at any particular time does not constitute a waiver of that provision.

Any ambiguity in these Terms will be interpreted in accordance with applicable Australian law.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services are governed by and construed in accordance with the laws of Australia and the applicable laws of Queensland.

SECTION 19 – CHANGES TO THESE TERMS

We may update or replace these Terms from time to time.

The most current version will be published on our website.

You are encouraged to review these Terms periodically.

Your continued use of our website or Services after updated Terms are published constitutes acceptance of those changes, subject to applicable law.

SECTION 20 – CONTACT INFORMATION

Questions regarding these Terms of Service can be directed to:

Wash On Wheels Car Detailing
Unit 6, 292 Waterford Road
Wacol QLD 4076
Australia

Email: hello@washonwheels.com.au
Phone: 0473 849 380
Website: www.washonwheels.com.au